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Information on Ordering and Shipping

Please note: The following terms are for current B&P Lamp Supply customers. If you are in the lighting/designing industry and would like information about becoming a customer, please apply for a wholesale account. If you are interested in our products and would like to find a dealer in your area, please visit Antique Lamp Supply.

There are four ways to order: online, phone, fax, and mail. The information below details our Ordering and Shipping policies. If you have any questions about our policies, please contact us by phone or email.

Catagories:

  • Minimum Orders
  • International Orders
  • Processing and Shipping Time
  • Assortments
  • Freight Allowance Policy
  • Freight Recommendations
  • Fabric Shade Data Tags
  • Special Charges
  • Drop Shipments
  • Minimum Advertised Pricing
  • Back Orders, Reorders, or Discontinued Items
  • Terms
  • Charge Accounts
  • Credit Cards
  • C.O.D. Orders
  • Returned Checks
  • Damage Claims
  • Returned Merchandise
  • Minimum Orders:

    All minimum orders are $25.00. All orders under the $25.00 minimum will be assessed a $15.00 additional charge to cover the expense of packing and handling.

    International Orders

    We accept international orders and will ship to most any country. Special terms apply for international orders. Click here for more information on international orders.

    Order Processing and Shipping Time

    Processing your order normally takes 2-3 days. All merchandise, which is in stock at the time your order is processed, should arrive at your door within 3-7 business days after your order is processed. Alaska, Hawaii, Puerto Rico and Canada residents should allow several more days for shipping time.

    Assortments:

    We want to help you save money by buying in quantity & assortments! Items may have up to four price points: each price, assorted carton price, carton price, and a quantity assortment price. You can assort similar items to achieve a lower price. On the bottom of each product page, you will see a list of items in the same assort bracket. You can click on the item for more information.

    Assortments are also listed in the price list. If you do not have a current B & P Lamp Supply Price List, login, then look near the top of the page for the link "Current Wholesale Pricing". Download and print our latest price list. Please pay special attention to the assortment information given on each price list page. All numbers enclosed within the same bracket may be assorted for the quantity price reduction. Numbers from one bracket may not be assorted with numbers from another bracket except where noted.

    New Freight Allowance Policy:

    Your single shipment with an invoice of $500.00 or more entitles you to a 5% freight allowance, which will be itemized and deducted from your merchandise total.

    Your single shipment with an invoice total of $1500.00 or more Will Be Shipped Free!

    Freight allowance and free prepaid shipping applies only to merchandise on hand at the time of shipment and invoices paid within 30 days from the date of the invoice. The 5% freight allowance may not be applied to free freight paid shipments. Special Value Items, Closeout Items, Whale Sale Items, and Net Items may not be included in the $500.00 invoice total for freight allowance or the $1500.00 pre-paid freight invoice total.

    Important:
    B&P Lamp reserves the right to choose the method of shipping on orders that qualify for free pre-paid shipping. Customers will be responsible for any special handling charges which may include inside delivery fees, residential delivery fees, lift gate services, re-delivery fees, etc. C.O.D. shipments and large shipments of chimney glass may be disqualified from our free paid freight policy. This freight policy applies only to shipments within the Continental USA. Some economy lines of freight might have longer transit times. If your order is time sensitive, make note online or at time placing order so we can plan accordingly.

    We ship orders on a first come first serviced basis and make every effort to ship your order as soon as possible. Most orders are shipped within 2-3 days after their receipt.

    Freight Recommendations and Discounts:

    Dimensional Weight Shipping Charges: FedEx, UPS, and USPS now use a method of shipping rate calculation referred to as Dimensional Weight for all ground service. What this means, basically, is that larger shipping cartons that weigh very little will be charged a shipping rate as if they weighed much more. We have found that when shipping items such as:
    1.) Chimney Glass
    2.) Fabric and glass lampshades with a diameter 14 Inch & over
    3.) All items with relatively low invoice value but high space requirement
    you should expect outsized shipping charges for regular ground delivery that may be approximately 25% or more of invoice value.

    On the other hand, shipments of lamp hardware, sockets, & lamp cord should ship to most destinations between 10% to 15% of invoice value due to the higher value and lower space requirements of these types of items.

    International customers can expect to pay 30% to 100+% of invoice price for shipping. We can quote shipping prior to invoice for any order.

    The best way to avoid high shipping costs when ordering more than a few bulky items such as lamp chimneys and/or larger lampshades, is to consider using motor freight truck delivery. If your order contains more than a few of these types of items, please call one of knowledgeable customer service representatives for advice on saving shipping costs on your pending shipment.

    Fabric Shade Data Tags:

    Customer data tags with customer name, description and price can be added to any single fabric shade order over $1500. Customer should inform us of the name and pricing to place on the tags. Offer is valid for a single order of fabric shades and excludes back orders and stock outs.

    Special Charges:

    Due to factors beyond our control, we must apply special charges to certain shipments and/or items. 1) Because UPS and Fed Ex Ground honor less than 50% of our claims, we must charge a handling fee for all UPS AND Fed Ex Ground shipments. The handling fee is $1.00 per carton for UPS and Fed Ex Ground shipments, $1.50 per carton on C.O.D. shipments.  2) Due to the structural sensitivity of the 14" and larger diameter shades, they must be repacked and heavily padded prior to shipment. On orders shipped by UPS or Fed Ex Ground we must charge a $1.00 per carton packing charge on 14", and up to 24" diameter glass & fabric shades.

    An additional charge, per carton, will be included in our shipping charges for packing material which are not included in the cost of our products.

    Drop Shipments:

    Drop shipments are allowed using Fed Ex, UPS, or motor freight for approved accounts. C.O.D orders are not allowed. Minimum order is $25.00 and a drop shipment fee of $20 will apply. The recipient's name, address, and telephone number are required for each Drop Ship order. Recipient's signature will be required upon delivery. Dealers are responsible for filing claims on damaged or lost drop shipments, requesting return authorization from B&P Lamp Supply Inc., and returning merchandise within 30 days. The return merchandise policies apply for drop shipments. Invoices will be sent to dealers billing address.

    Back Orders, Reorders, or Discontinued Items:

    Availability and on-hand stock quantities online are updated on a daily basis. If, in the unlikely event that we are out-of-stock on an item that is on your order, we will notify you before your order is shipped. Back orders and re-orders, at the time, are not possible with our on-line ordering system.

    If you require an item that is out-of-stock at the time you place your order, please call our toll-free customer service line at 1-800-822-3450. Our staff will hold your Back Order until the item(s) are available - provided the item meets a $30.00 minimum. If your Back Order is more than 60 days old we will call you before shipping. You may cancel your Back Order at any time prior to shipping.

    Reordered items (RO) must be ordered again. Discontinued (Disc) items are no longer available.

    Minimum Advertised Pricing (MAP):

    B&P Lamp Supply, Inc. is dedicated to providing products, customer support, and service of the highest quality. We recognize that our distributors invest time and resources to deliver a fantastic customer experience. In order to accomplish this objective, B&P has established policies to support our distributors efforts and to maintain the high level of perceived quality for B&P products in the marketplace. As a result, B&P has unilaterally adopted a Minimum Advertised Pricing (MAP) Policy.

    B&P Lamp Supply customers should read the complete Minimum Advertised Pricing Policy and understand it. Customers can download the list of MAP prices from this site.

    Terms

    1% ten days - net thirty days. 1.5% charge per month on delinquent accounts. Credit will be cancelled on accounts 60 days past due. A check for the full amount of the order must accompany orders from new customers until credit is established, unless C.O.D. or credit card is specified.

    Charge Accounts

    We will gladly ship on open charge account to customers with acceptable credit references. To establish credit, submit two business references and the name of your bank. Please send complete addresses.

    Credit Cards

    If you have not established credit with B&P Lamp, you may purchase with your American Express, Master Card, Visa, or Discover. Please be sure to carefully include your credit card number, expiration date, the C.I.D number (last 3 numbers on the of card or above your signature), and the card holders name and credit billing address.

    C.O.D. Orders

    For established accounts there is no deposit for C.O.D. orders. For NEW ACCOUNTS, a deposit on 25% must accompany your C.O.D. order.

    Returned Checks

    Any check returned for non-payment will be subject to a $30.00 service charge. Once a check has been returned, we may no longer accept checks from that individual or business.

    Damage Claims

    All shipments are carefully packed by experienced professional packers in accordance with existing requirements and practices. We are sincerely interested in keeping breakage to a minimum in order to reduce the inconvenience to our customers and to our own administrative staff. Nevertheless, breakage can occur and we cannot accept responsibility after we have received the carriers receipt for merchandise received in good order

    Should damage occur in transit, DO NOT REFUSE TO ACCEPT THE SHIPMENT as this will cause unnecessary delays and added expense. Please file the claim immediately as damage claims will not be accepted after 15 days

    UPS & Fed Ex GROUND CLAIMS:
    If merchandise is received damaged, obtain the delivering carriers notation of damage and notify us immediately. Hold all merchandise and packing material in the original carton for inspection and recall, otherwise your claim cannot be paid.

    PARCEL POST CLAIMS:
    If merchandise is received damaged, obtain the delivering carriers notation of damage and notify your local postmaster immediately.

    MOTOR FREIGHT CLAIMS:
    If merchandise is received damaged, obtain the delivering carriers notation of damage and notify your Motor Freight carrier immediately. Hold all merchandise and packing materials in the original carton until the claim is paid.

    Returned Merchandise

    AUTHORIZATION Merchandise ordered in error or defective may be returned with our authorization. To receive authorization for return, please call 1-800-822-3450 and have your invoice ready as well as an itemized list of goods to be returned, and reason for their return.

    No returns will be accepted after 30 days. So, please notify us as soon as possible regarding shortages or incorrect shipment

    RESTOCKING CHARGES:
    We are always anxious to correct any errors we make without incurring expense to you. However, merchandise ordered in error should be returned freight prepaid and there will be a 20% handling charge.