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There are four ways to order: online, phone, fax, and mail. The information below details our Ordering and Shipping policies. If you have any questions about our policies, please contact us by phone or email.
Minimum Orders
International Orders
Assortments
Freight Allowance Policy
Freight Recommendations
Special Charges
Back Orders, Reorders, or Discontinued Items
Terms
Charge Accounts
Credit Cards
C.O.D. Orders
Returned Checks
Damage Claims
Returned Merchandise
Minimum Orders:
All minimum orders are $25.00. All orders under the $25.00 minimum will be assessed
a $15.00 additional charge to cover the expense of packing and handling.
International Orders
We accept international orders and will ship to most any country. Special terms apply for international orders. Click here for more information on international orders.
Assortments:
We want to help you save money by buying in quantity & assortments! Items may have up to four price points: each price, assorted carton price, carton price, and a quantity assortment price. You can assort similar items to achieve a lower price. On the bottom of each product page, you will see a list of items in the same assort bracket. You can click on the item for more information. Assortments are also listed in the price list. If you do not have a current B & P Lamp Supply Price List, login, then look near the top of the page for the link "Current Wholesale Pricing". Download and print our latest price list. Please pay special attention to the assortment information given on each price list page. All numbers enclosed within the same bracket may be assorted for the quantity price reduction. Numbers from one bracket may not be assorted with numbers from another bracket except where noted.
New Freight Allowance Policy:
Your single shipment of $475.00 or more will entitle you to a 5% freight allowance
discount, which will be itemized and deducted from your invoice total. Freight
allowance applies only to merchandise on hand at the time of the shipment and
invoices paid within 30 days from the date of the invoice. Special Value Items,
Closeout Items, and Lamps shown in our American Heirloom Lighting Catalog or
Net Items may not be included in the $475.00 total. We ship orders on a first
come first serve basis and try to make every effort to ship your order as soon
as possible. Most orders are shipped within 2-3 days after their receipt.
Please specify your preferred method of shipping: Parcel Post, UPS, FEDEX
Ground, Motor Freight, UPS Hundred Weight Service, or FEDEX Multiweight
Service. If no method of shipping is specified with your order we will choose
the most reasonable method available. For Parcel Post, UPS, or FEDEX Ground add
15% estimated shipping. If you have an open account with B & P Lamp Supply,
any difference in the delivery charges will be credited or charged to your
account.
Credit Card Orders ultimately, will be charged actual freight/shipping cost even though the online order total may not show correct freight charges.
For all large shipments containing glass we strongly recommend Motor Freight.
Freight Recommendations and Discounts:
Shipments weighing less than 200 pounds; We have studied both Federal Express
Ground and UPS Ground dimensional weight billing systems as they relate to
B&P’s cartons. Given the weight, dimension, and type of items B&P
ships, Federal Express Ground is currently the most economical way to ship your
orders which weigh less than 200 pounds. To help you save money, as of February
1, 2007 we will ship your orders weighing less than 200 pounds by Federal
Express Ground. UPS is of course still available upon your request. Please call
(1-800-822-3450) to let us know if your require UPS only for your less than 200
pound shipments.
Shipments weighing more than 200 pounds For shipments weighing more than 200
pounds you have the option of shipping by Federal Express “Multiweight” program
or UPS “Hundred Weight Service” program. Shipping with either of these
programs, you may achieve a freight rate that approximates a truck shipment
class 70 less 40% discount. We have found that the Federal Express’
“Multiweight” program is more economical than the UPS “Hundred Weight Service”
program for shipping B&P’s products weighing 200 pounds and over with a
required delivery destination outside of Tennessee. Of course you may also
request your preferred trucking company for your larger shipments. Please let us know your preferred method of
shipping your larger-size shipments weighing 200 pounds and over.
Special Charges:
Due to factors beyond our control, we must apply special charges to certain
shipments and/or items. 1) Because UPS and FEDEX Ground honor less than 50% of
our claims, we must charge a handling fee for all UPS AND FEDEX Ground
shipments. The handling fee is $1.00 per carton for UPS and FEDEX Ground
shipments, $1.50 per carton on C.O.D. shipments. 2) Due to the structural sensitivity of the
14" and larger diameter shades, they must be repacked and heavily padded
prior to shipment. On orders shipped by U.P.S. or FEDEX Ground we must charge a
$1.00 per carton packing charge on 14", and up to 24" diameter glass
& fabric shades.
An additional charge, per carton, will be included in our shipping charges for boxes, peanuts and bubble, which are not included in the cost of our products.
Back Orders, Reorders, or Discontinued Items:
Availability and on-hand stock quantities are updated on a daily or twice daily basis. If,
in the unlikely event that we are out-of-stock on an item that is on your
order, we will notify you before your order is shipped. Back orders and
re-orders, at the time, are not possible with our on-line ordering system.
If you require an item that is out-of-stock at the time you place your order,
please call our toll-free customer service line at 1-800-822-3450. Our staff
will hold your Back Order until the item(s) are available - provided the item
meets a $30.00 minimum. If your Back Order is more than 60 days old we will call you before shipping. You may cancel
your Back Order at any time prior to shipping.
Reordered items (RO) must be ordered again. Discontinued (Disc) items are no longer
available.
Terms
1% ten days - net thirty days. 1.5% charge per month on delinquent accounts. A check for the full amount of the order must accompany orders from new customers until credit is established, unless C.O.D. or credit card is specified.
Charge Accounts
We will gladly ship on open charge account to customers with acceptable credit references. To establish credit, submit two business references and the name of your bank. Please send complete addresses.
Credit Cards
If you have not established credit with B&P Lamp, you may purchase with your Master Card, Visa, or Discover. Please be sure to carefully include your credit card number, expiration date, the C.I.D number (last 3 numbers on the of card or above your signature), and the card holder's name and credit billing address.
C.O.D. Orders
For established accounts there is no deposit for C.O.D. orders. For NEW ACCOUNTS, a deposit on 25% must accompany your C.O.D. order.
Returned Checks
Any check returned for non-payment will be subject to a $20.00 service charge. Once a check has been returned, we may no longer accept checks from that individual or business.
Damage Claims
All shipments are carefully packed by experienced professional packers in accordance with existing requirements and practices. We are sincerely interested in keeping breakage to a minimum in order to reduce the inconvenience to our customers and to our own administrative staff. Nevertheless, breakage can occur and we cannot accept responsibility after we have received the carrier's receipt for merchandise received in good order
Should damage occur in transit, DO NOT REFUSE DELIVERY as this will cause unnecessary delays and added expense. Please file the claim immediately as damage claims will not be accepted after 15 days
UPS & FEDEX GROUND CLAIMS:
If merchandise is received damaged, obtain the delivering carriers notation of damage and notify us immediately. Hold all merchandise and packing material in the original carton for inspection and recall. We will assist you in every possible way in collecting your claims for loss or damage
PARCEL POST CLAIMS:
If merchandise is received damaged, obtain the delivering carriers notation of damage and notify your local postmaster immediately.
MOTOR FREIGHT CLAIMS:
If merchandise is received damaged, obtain the delivering carriers notation of damage and notify your Motor Freight carrier immediately. Hold all merchandise and packing materials in the original carton until the claim is paid.
Returned Merchandise
AUTHORIZATION Merchandise ordered in error or defective may be returned with written authorization. Please note: Included with your packing list is our RETURN AUTHORIZATION FORM (yellow form). To receive written authorization for return, mail the Return Authorization Form listing your invoice number, date, account number, an itemized list of goods to be returned, and the reason for the return.
No returns will be accepted after 30 days. So, please notify us as soon as possible regarding shortages or incorrect shipment
RESTOCKING CHARGES:
We are always anxious to correct any errors we make without incurring expense to you. However, merchandise ordered in error should be returned freight prepaid and there will be a 20% handling charge.
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