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Customer Comments "Hi,
I ordered lamp parts from you on Wednesday night, and received the order today (Friday). As you promised, my order was shipped extremely fast, and I am very pleased with the quality of the parts.
Thanks for the excellent service. Now I know where to come for antique lamp supplies. " "Everything arrived yesterday evening - perfect condition - what a
great packing job !!!! I will most certainly keep you in mind and will
be telling my friends about you as well . " "Thank you! Received our order this evening and was very pleased that it got here so fast and was packed so well. Everything in the order came through in perfect condition and was as depicted on your Website. We got out our old lamps and after installing the new parts, which fit perfectly, the old lamps never looked so good. It is good to know that, living in northeast Florida with hurricane season just around the corner, we will be ready when the electric goes off. Thanks again for a job well-done! " "I got the globe and chimney today, it works perfect. So glad to finally get this lamp put back together. Thank you for your expertise in fixing it for me and sending the right fittings. I’ll keep your name and email on file and for recommendations. " "What a pleasant experience doing business with you. We are Yanks living in New Zealand, and have to rely on the web to do a lot of business. Your web site was easy to navigate and find exactly what we were looking for. We had a question and it was answered promptly. I enjoyed reading Pauls history of the company. Kudos to you! " "I ordered quite a few lamp parts on Friday. The order was received the following Monday. Amazing service, and the order was complete, correct, well packed and priced fairly. I cannot say that about most transactions these days. I will definitely order from you again, and refer my friends to you also. If I am ever in Tennessee I will make a point of looking you up. I would like to thank you in person. I am really impressed. Thank you! " "Good Afternoon Mary,
My parts came today and everything looks and works great. You helped alot in getting me the right parts to complete a beautiful and exquisite banquet lamp. I really appreciate the help you have given me. You have been fantastic, (sorry I was such a pain). You handled this sale with friendliness and efficiency above and beyond. Best wishes for a wonderful and happy life.
P.S.
Thank you for the 10.00 coupon. " "Gentlemen/Ladies: I just wanted to take a moment to thank you for you. Your high quality products, your prompt and efficient service, the ease with which your web site navigates, and a general sense of friendliness throughout makes it a pleasure to do business with you all. You make online shopping a pleasure. " "HI THERE: MAYBE YOU DO NOT GET TOLD THIS ENOUGH, BUT I THINK YOU FOLKS ARE TERRIFIC. MY ORDER WAS EXACTLY WHAT I HAD HOPE IT WOULD BE. SO UNTIL THE NEXT TIME, KEEP UP THE GOOD WORK!
" "Several weeks ago a glass shade on our bedside table was broken. Of course I was none too happy. Then the quest for a replacement began. Of all the websites, including ebay, I went to, yours was the best organized and easiest to use. I just placed an order for not only the bedside but for my dinning room light as well. I look forward to receiving all of the shades I ordered. " "I just wanted to say that I was very impressed with how
professionally my order was handled. I received it quickly and the packing job was impressive. The information on the return policy was clear and easy to understand (not that I have to return it). I will
recommend this site to anyone who will listen. " "You guys are the greatest! Like many folks, my garage has accumulated its share of broken lamps that were too good to throw away, but for whatever reason may not have been working. I am SO pleased with the high quality of merchandise that I have just received from you—this is my second order—I was able to complete the restoration of a very nice table lamp last night, because it only took the parts 2 DAYS to get here! Suddenly I have become the family lamp expert! Cousins and Aunties are starting to bring me their basket-case lamps for a do-over. So I suddenly have a new hobby. But it’s great to fix these old lamps and get them to a state that someone else can enjoy them. Most of the one’s I’m fixing are early 20th century lamps, and a couple haven’t worked in 40 or more years. I was able to fix a lamp for my Aunt Billie that she received as a wedding present in 1941. She was thrilled to get that lamp back and working again! You’re a wonderful company, and I really appreciate the accuracy, speed, and quality you provide to us Mr. Fix-its! " "Excellent job! good website, good service, good parts. Please send
tips on successful business model to GM.
" "You have the nicest people working at your company. They are friendly, courteous, helpful, and go out of their way to answer questions and be helpful. In this trying economy when I have someone in the shop wanting something I don't have they are always willing to look up the item to see if you have it in stock. On one occasion a very special lady even went to the showroom and pulled the last of an item you were discontinuing and put on my order. I can't say enough nice things about your customer service. I have been doing this for 40 years and the first order I placed to a lamp supplier was to your company. I have watched Colonial Lamp there and several lamp companies along with the glass factories I bought from then disappear. All the other lamp shops around here in Kentucky and Ohio I sold to then have closed. Your company and mine are still here and I couldn't do it without you. Thank you so much. " "Your (customer service) employee Mary has taken customer service to a new level. I wish my company had people like Mary. Totally customer focused. All the best to Mary and Lamp Supply! " "It has been most enjoyable ordering from your company. Phone calls have been answered promptly, service excellent, & your prices on merchandise, excellent. " "We wanted to let you know just how pleased and impressed we are with your service. First off, we have been looking for years for the replacement globes for our wall sconces and were thrilled when we found your website. The replacement parts for our Aladdin oil lamp were just an added bonus. "Thank You SO VERY, VERY MUCH, customer service! Your site is simply fascinating - I LOVE old things, and the category of antique lighting is NO exception. You offer SO MUCH in the way of perpetuating vintage decorating accent pieces, that I find myself going to your site at least 3 or 4 times a week...JUST TO LOOK " "Thank you, thank you, thank you! You guys are the best! You had no way of knowing how special that lamp was to us. I really wanted to have it restored... You made my "wish" a reality.
We will certainly use your company again for future lamp needs and will tell everyone about you! " |
